DO YOU SHIP TO CANADA?
Unfortunately, we no longer ship to Canada. It's possible that we may in the future. Until then, if you can provide a US address (perhaps a forwarding service, a friend's home, or a UPS or FedEx location), we can ship your order there.
HOW FAST WILL MY ORDER BE FULFILLED AND SHIPPED?
Within 1-2 business days. Orders placed by 9AM Arizona Time are typically shipped on the same day. All others ship the next business day.
HOW SOON CAN I EXPECT TO RECEIVE MY ITEMS?
Most customers receive their orders in 3-5 business days, but we cannot guarantee this. Our warehouses are located in Tucson and Phoenix, Arizona. Your geographic proximity as well as individual carrier operations will impact delivery times.
HOW DO I CANCEL MY ORDER?
You can only cancel your order if it has not yet been shipped. Email us: help@airgear.store or call (520) 605-5000 and we'll be happy to cancel the order if it has not yet shipped.
DO YOU OFFER EXPEDITED OR OVERNIGHT SHIPPING?
We do not currently offer expedited shipping (such as overnight delivery or guaranteed 2-day shipping).
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Large items such as Sorein Power Stations, Teak Shower Mats, and CGEAR Sand-Free RV Mats ship separately from all other items in an order. We do our best to ship everything in one package but depending on the size and weight of certain items, some items may be sent in separate packages. If that happens, you'll receive tracking numbers for each package.
MY ORDER HAS SHIPPED BUT NOW I WANT IT SENT TO A DIFFERENT ADDRESS. CAN YOU REDIRECT THE SHIPMENT?
Unfortunately, no. Once your order has shipped from our warehouse, we cannot redirect it to a different address. You may be able to contact the carrier yourself to arrange a change in address or pickup location.
WILL I BE NOTIFIED WHEN MY ORDER SHIPS?
Yes, if you entered your email or cell phone number when you placed your order. Doing so triggers our system to automatically send an email or text that the package has shipped. You will also be sent status updates during transit.
If you aren't receiving these updates, it's possible there was a typo. Please contact Customer Service at 520-605-5000 for assistance.
DO YOU HAVE AN IN-STORE PICK UP OPTION?
We don't have a physical retail store so we don't offer in-store pickup.
WHICH SHIPPING CARRIERS DO YOU USE?
We use UPS, the United States Postal Service, and FedEx. We choose the most efficient carrier based on the size of the package and a customer's geographic location.
MY DELIVERY WAS STOLEN FROM MY HOME/SHIPPING ADDRESS. WHAT ARE MY OPTIONS?
We understand how frustrating and disappointing this can be. We recommend you make sure someone is available to bring our shipment in from a porch or visible area, so this does not occur. Our system automatically sends tracking updates as the package is in transit, and we supply tracking numbers for every shipment, so you can obtain additional details on shipping carrier websites.
Unfortunately, once a carrier has marked a package as delivered, we are unable to file a claim for it.
