DO YOU SHIP TO CANADA?
Because many customers received unexpected bills from shipping carriers, additional customs fees, and unpredictable extra taxes, we no longer ship to Canada. It's possible that we may ship to Canada again in the future.
Meanwhile, if you can provide a US address (perhaps a forwarding service, a friend's home, or a UPS or FedEx location), we can ship your order there.
HOW DO I CANCEL MY ORDER?
You can only cancel your order if it has not been shipped. Email us: email@example.com or call (520) 605-5000 and we'll be happy to cancel the order if it has not yet shipped.
I JUST PLACED AN ORDER. HOW FAST WILL IT BE SHIPPED?
All in-stock products are shipped within 1-2 business days from the day your order is placed.
I GOT A CONFIRMATION THAT YOU SHIPPED MY ORDER. BUT NOW I WANT IT SENT TO A DIFFERENT ADDRESS. CAN YOU REDIRECT THE SHIPMENT FOR ME?
I'm sorry but we cannot. Once your order has shipped from our warehouse, we cannot contact the carrier once it's in transit, to redirect it to a different address.
DO YOU OFFER EXPEDITED SHIPPING?
Unfortunately, we don't currently offer expedited shipping–such as overnight delivery or guaranteed 2-day shipping. We are working on this and hope to offer a 2-day shipping soon.
WILL I BE NOTIFIED WHEN MY ORDER SHIPS?
Yes, but only if you entered your email or cell phone number when you placed your order. Doing so triggers our system to automatically send an email or text that the packaged has shipped. You will also be sent status updates during transit.
HOW FAST WILL I GET MY ORDER?
Teak mats ship from our Tucson, AZ warehouse. All other in-stock products ship from our Santa Fe, NM warehouse. Most U.S. customers receive their orders in 4-5 business days from both warehouses, but we cannot guarantee this.
CarGenerator and Swarovski Optik products are shipped directly from the manufacturer and may have longer delivery times.
DO YOU HAVE AN IN-STORE PICK UP OPTION?
Unfortunately, we no longer offer this option.
WHICH SHIPPING CARRIERS DO YOU USE?
We use FedEx, UPS, and the United States Postal Service. We choose the most efficient carrier based on the size of the package and a customer's geographic location.
MY DELIVERY WAS STOLEN FROM MY HOME/SHIPPING ADDRESS. WHAT ARE MY OPTIONS?
We understand how frustrating and disappointing this can be. We recommend you make sure someone is available to bring our shipment in from a porch or visible area, so this does not occur. Our system automatically sends tracking updates as the package is in transit, and we supply tracking numbers for every shipment, so you can obtain additional details on shipping carrier websites.
Unfortunately, once a carrier has marked a package as delivered, we are unable to file a claim for it.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Most of the time, we can ship everything in one package. Occasionally, for logistical reasons or due to the size and weight of certain items, items will be sent in separate packages. If that happens, you'll receive tracking numbers for each package.
If you ordered a teak shower mat, it always ships separately from other items in your order. Large CGEAR Sand-Free RV Mats may also ship separately, depending on the other products in your order.